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Support & Help

We're here to help you with any question β€” replies within 24 hours on business days.

Last updated: 2026-04-21

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Response time
Within 24 hours on business days
Support hours
Monday – Friday, 9:00 – 18:00 (UTC+8)
Supported languages
Traditional Chinese, English, Japanese, Korean, German, Italian, Czech, Slovak, Danish
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Frequently Asked Questions

On the login page, tap "Forgot password?" and enter your registered email. We'll send a reset link. If nothing arrives within 10 minutes, check your spam folder or email [email protected] for help.
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